C-Internal Chat empowers teams to communicate instantly inside Salesforce with personal channel based, and record-based group chats. With mentions, query management, notifications, read receipts, file sharing, and presence detection, smart search, chat transcripts, AI-powered assistance, and event visibility, it helps organizations centralize conversations, reduce email clutter, and boost collaboration all within Salesforce.Â
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C-Internal Chat is a Salesforce-native application that transforms internal communication by enabling real-time chat directly within your CRM. Unlike scattered emails or external chat apps, it provides both one-to-one messaging and record-scoped group discussions, as well as integrated event visibility, ensuring every conversation remains tied to its business context.Â
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Teams can mention colleagues, raise and track queries, share and preview files, search conversations, download chat transcripts, monitor online users, view assigned events or events for a specific date, and receive real-time notifications—all without leaving Salesforce. With AI-powered message summarization and smart reply suggestions, users can quickly catch up on conversations, stay aligned on upcoming events, and respond efficiently. Designed with a user-friendly interface and built entirely on the Salesforce Platform, C-Internal Chat makes communication seamless, transparent, and actionable.
Yes. It reduces dependency on external tools by bringing all relevant conversations into Salesforce, while still allowing email for external communication.
Yes. Group chats are tied directly to records like Accounts, Opportunities, or any, keeping context intact.
Yes. You can share documents, images, and files inside chats for easy collaboration.
Yes. Presence detection shows which users are active and available.
Yes. Built-in reports and analytics help monitor adoption, usage, and team performance.
Yes. It scales seamlessly for startups and enterprises, ensuring effective communication at any size.
