Managed Service Provider (MSP)

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Salesforce Managed ServicesPartner | CONCLO Technologies

Managed service provider (MSP)

Your Salesforce Org must change and grow along with your company. Salesforce has traditionally been maintained by a single admin with minimal development assistance. To support, maintain and expand a Salesforce Org, however, a growing number of competencies are now required.

Without the need to engage more full-time, dedicated personnel, CONCLO’s Salesforce Managed Services offers a flexible, scalable and cost-effective option to maintain and maximise your investment. Our managed services involve contracting out the upkeep and foreseeability of a variety of processes and functions, presumably with the goal of improving operations and reducing budgetary costs and by eliminating direct engagement with resources.

The three main reasons why you should opt for our MSP program is because of its Flexibility / Scalability / Cost-effective hiring and maintaining a team of skilled resources we are sure you are familiar with the challenges that comes with it.

Featured Services

Engaging Creative minds via technology
Risk mitigation

CONCLO and its experts take responsibility for all the risks in a managed services approach as we ensure we provide any support in solving the issues raised in your Salesforce environment. Even better our health checks ensure we foresee issues even before they arise.

Fixed price

As this model was on a fixed-amount payments method the charges do not change for the committed duration. This will benefit your business as you will be able to accurately plan your IT spending this way.

Recall of information

No staff turnover and hence there is no lack of information or knowledge transfer issues. CONCLO will retain a record of the details about your business and will also contribute knowledge from prior customers to your business.

Concentrate on your core business

This managed services model will relieve the remainder of your staff of all IT worries. Additionally, it will scale down any procedures that are hindering the company's advancement. Supporting business to concentrate on scaling up new business.

Invest in Salesforce managed services

The managed services model will relieve the remainder of your staff of all IT worries. Additionally, it will scale down any procedures that are hindering the company’s advancement. CONCLO provides an exclusive kind of outsourcing that includes all Salesforce tasks is the managed services model.

Risk reduction

65%

Knowledge retention

90%

Cost reduction

50%

*The percentage varies from client to clients based on their specific requirements
Invest In Salesforce Managed Services | CONCLO Technologies

What can be included in our Salesforce Managed Services

Create a stable and quickly evolving Salesforce CRM with choosing the MSP program and delegating all the Salesforce-related work to CONCLO Technologies.
Scale Up Optimizer | Salesforce Managed Services | CONCLO Technologies
Scale up - Optimizer
You’ve had Salesforce for a while now, and during that time you’ve accrued technical debt, neglected functionality, and a great deal of lost opportunity. We can assist you in integrating new and legacy capabilities to streamline your business operations.

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Salesforce Managed Services specialists | CONCLO Technologies
Experts and Specialists
Our extended team model helps you with technical experts, your current admin users would also require technical support, and we would be able to assist your team by collaborating with them to achieve the best results for the organisation to profit from Salesforce.

02

Release and change | Salesforce Managed Services | CONCLO Technologies
Ongoing enhancements
Your Salesforce organisation should evolve together with the procedure that you implemented.In order to increase transparency to leadership and beyond, we can manage your backlog refinement, reduce business procedures, and oversee continuous delivery.

03

Scale Up Optimizer | Salesforce Managed Services | CONCLO Technologies
Data to Decisions
We all agree that data fuels Salesforce’s operations, now, more than ever, it’s important to make data-driven decisions.We’ll ensure your data integrations, validation and clean ups, storage review, and backup procedures are all correctly actioned and documented. Without data, you won’t be able to take advantage of opportunities or resolve reoccurring problems.

04

Salesforce Managed Services specialists | CONCLO Technologies
Analytics
We’re here to assist you in releasing the information’s potential and gaining critical business insights from business process assessments to executive goal setting. With the aid of internal, social, and behavioural data, our managed services team can assist you in making the most of the knowledge at your disposal to create a complete picture of your customer.

05

Release and change | Salesforce Managed Services | CONCLO Technologies
Reviews
Reviews of code security and quality – our specialists, evaluate the current code, create a strategy to deal with technical debt, and guarantee adherence to security best practises. A code review and configuration review service for Salesforce, to make sure it satisfies the highest requirements for security, performance, and maintainability.

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Not sure what Salesforce Managed Services you need or might need?

We can define the breadth of managed services required for your company and customise the service delivery to meet your demands because we can operate within various cooperation models.

On-demand services
Trained Salesforce administrators | Salesforce Managed Services | CONCLO Technologies

You will have a trained salesforce administrator at your service, ensuring a stable and well-maintained salesforce environment.

  • Managing Users
  • Monitoring of Reports
  • Automated Declaration (Creating processes and workflows)
  • Configuration of Objects (Custom Objects, Page Layouts, Lightning Record Page, Custom Fields)
  • Data Migration (Data transformation excluded)
  • AppExchange App Installation
  • Support via Email2Case
  • Web2Lead Assistance
Minimum of 40 hours/month ‎ ‎ ‎ ‎ (Billed annually)

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Salesforce Support
Certified Salesforce staff | Salesforce Managed Services | CONCLO Technologies

You will have a certified salesforce resource at your service, ensuring a stable and well-maintained salesforce environment.

  • Managing Users
  • Monitoring of Reports
  • Automated Declaration (Creating processes and workflows)
  • Configuration of Objects (Custom Objects, Page Layouts, Lightning Record Page, Custom Fields)
  • Data Migration (Data transformation excluded)
  • AppExchange App Installation
  • Support via Email2Case
  • Web2Lead Assistance
  • Higher Level User Administration
  • Automated Declaration (Workflow, Process Builder, Visual Flow, Validation Rules, Assignment Rules, etc)
  • Monitoring of Data
  • Setup and Support for 3rd Party Tools
Minimum of 80 hours/month ‎ ‎ ‎ ‎ (Billed annually)
Dedicated Support
Salesforce support team | Salesforce Managed Services | CONCLO Technologies

You will receive dedicated support from a member of your implementation team at your service, ensuring a stable and well-maintained salesforce environment.

  • Managing Users
  • Monitoring of Reports
  • Automated Declaration (Creating processes and workflows)
  • Configuration of Objects (Custom Objects, Page Layouts, Lightning Record Page, Custom Fields)
  • Data Migration (Data transformation excluded)
  • AppExchange App Installation
  • Support via Email2Case
  • Web2Lead Assistance
  • Higher Level User Administration
  • Automated Declaration (Workflow, Process Builder, Visual Flow, Validation Rules, Assignment Rules, etc)
  • Monitoring of Data
  • Setup and Support for 3rd Party Tools
  • Analysis of Continuous Optimization
  • Specialized Code Debugging
  • Support for Salesforce Community (Restricted to current communities)
  • Research and/or review of a third-party Force.com application
Minimum of 160 hours/month ‎ ‎ ‎ ‎ (Billed annually)
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