Whatsapp Business API Privacy

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At CONCLO Technologies Pvt Limited (“we,” “our,” or “us”), we are committed to protecting the privacy and data of our clients and their customers. This Data Use Policy explains how we collect, process, and safeguard data when providing our technology services, including but not limited to integrations with the WhatsApp Business API.

1. Data Collection on Behalf of Clients

As a technology provider, we may collect, access, or process personal data on behalf of our clients for the purpose of delivering contracted services. This may include customer contact details, message content, and interaction history.

2. Use of Meta’s WhatsApp API

Our services utilize Meta’s WhatsApp Business API to:

  • Send and receive messages on behalf of our clients.
  • Enable automation, customer support, and business communication through WhatsApp.

All usage of the WhatsApp Business API complies with Meta’s Platform Terms and Developer Policies, including the WhatsApp Business Messaging Policy.

3. Data Processing Purpose

We process data only as necessary to:

  • Provide and improve our services.
  • Fulfill our contractual obligations with clients.
  • Support operational needs such as troubleshooting and reporting.

We do not sell or use client/customer data for unrelated purposes, marketing, or analytics without explicit consent.

4. Legal Compliance

CONCLO Technologies complies with all applicable data protection laws and regulations, including but not limited to:

  • The General Data Protection Regulation (GDPR) for EU residents.
  • Applicable local data privacy laws in the jurisdictions we operate.

We ensure that appropriate data processing agreements (DPAs) and safeguards are in place when required.

5. Data Security

We implement industry-standard technical and organizational measures to:

  • Protect personal data from unauthorized access, alteration, disclosure, or destruction.
  • Restrict data access only to authorized personnel or systems required to fulfill our services.
6. Client Responsibility

Our clients are responsible for:

  • Ensuring they have the right to collect and share customer data with us.
  • Informing their users about how their data will be processed, in compliance with Meta’s and local legal requirements.
7. Contact Information

For questions or concerns about our data use policy, please contact:
CONCLO Technologies Pvt Limited
Email: inquire@conclotechnologies.com
Phone: +91 93447 84735 +91 75500 72663
Address: M39, #173, 6th Floor, Block B, TECCI Park, OMR, Sholinganallur, Chennai 600 119