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Home Case Studies Elevating BFSI Efficiency: Seamless Classic to Lightning Migration and Sales Integrations

Elevating BFSI Efficiency: Seamless Classic to Lightning Migration and Sales Integrations

Transforming the Landscape of Financial Solutions

Highlight

  • 4 X Growth in Capability with Lightning Version Upgrade

    Successfully upgraded the Salesforce application to the Lightning Version, resulting in a significant 4 X boost in advanced features and functionality..

  • 60% Increase in Customer Information Access through Unified 360-degree View

    Implemented a Unified 360-degree Customer View, providing a notable 60% increase in accessibility to comprehensive customer information.

  • 100% Improvement in Efficiency through Streamlined Business Processes

    Achieved a commendable 100% improvement in organizational efficiency and cohesion by streamlining business processes.

Client Profile

Our client provides working capital solutions to small businesses in financial need, empowering them to sustain and grow. With a commitment to fostering financial stability, they sought technological enhancements to further their mission.

Business Challenges

In the BFSI sector, the client faced critical challenges:

  • Outdated Classic Environment: The need to migrate from Classic to Lightning for enhanced functionality.
  • Sales Tools Integration: Seamless integration with vital sales tools like Lusha and SalesLoft.
  • Change Management: Training a large user base on the Lightning platform and ensuring a smooth transition.
  • Reporting Needs: Requiring detailed management and operational reports using Salesforce reports and Dashboards.

CONCLO Technologies Solution

CONCLO Technologies took charge and provided a comprehensive solution:

  • Classic to Lightning Migration: Migrated the application seamlessly, ensuring no disruption in operations.
  • Sales Tools Integration: Integrated the lead module with Lusha and Salesloft for enhanced lead management.
  • Change Management: Conducted extensive training sessions, ensuring all users were proficient in the new Lightning platform.
  • Reports and Dashboards: Implemented detailed management and operational reports, enhancing data-driven decision-making.
  • Training Support: Support and provide training to key users before handover.

Tech-stacks Used

Salesforce Classic to Lightning Migration, Salesforce Reports and Dashboards, Integration with Lusha and SalesLoft.

Business Outcomes

This collaboration resulted in substantial benefits:

  • Transition to Lightning Version: Upgraded Salesforce application for enhanced features and functionality.
  • Unified 360-degree Customer View: Access to comprehensive customer information.
  • Streamlined Business Processes: Improved efficiency and cohesion across the organization.
  • Seamless Sales Integrations: Integrated Lusha and Salesloft for enhanced lead management and outreach.

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