“Before diving in, your company should ask at least these AI-related questions.”

Let’s Begin by asking the appropriate questions. Are you yet daunted by generative AI?

The issues that organizations must ask themselves concerning AI are numerous, including those involving technology, skills, privacy, data, and organizational needs, to mention a few. Before jumping in, it might be difficult to know where to start and what AI questions to ask. We understand this challenge that you might face and would be happy to be a part of your discovery journey.

For many of our customers who come and ask us about AI in our first introductory call, we probe to know more and see if they are really ready for the AI journey. Even existing customers using Salesforce could have only used predictive AI, machine learning, or deep learning but now we are at the next generation of artificial intelligence to see how they might boost production. Both demand and potential are high and so are the dangers. This is why We’re here to assist you.

What NEXT?

  • Begin by asking the correct questions about AI.
  • Ensure that your AI technology complies with business policies and industry requirements.
  • Create a strategy plan that includes particular use cases.

D – Discrete

A – Analog or Array

T – Type

A – Accumulated

How reliable is our DATA?

Generative AI has the potential to drastically alter the way you manage customer interactions, but it requires data that is accurate, up to date, accessible, and full. Are you wondering what is the significance of this? Based on the most recent statistics, you may decide to do something different this quarter than you did last. However, if your data is obsolete or wrong, the AI will still utilize the wrong data.

When training your models for generative AI, you should first verify that your data is of the highest quality from start to finish. Remove duplicates, outliers, mistakes, and other items that might have a negative impact on how you make judgements. Then, link your data sources – marketing, sales, service, and commerce — into a single record that is updated in real time so that the AI can make the best suggestions.

How do we build TRUST?

Trust in your ability to preserve consumer data and utilize AI responsibly is essential to how widespread and successfully businesses and customers will adopt generative AI.

Consider whether your technology partner is incorporating AI protections into the fabric of their systems and apps. Large language models (LLMs), the computer programmes that underpin AI algorithms, contain massive quantities of data but lack protections, controls, and privacy measures. Companies may benefit from AI’s productivity benefits without disclosing their data.

Trust in AI data privacy necessitates additional controls such as data masking, toxicity detection, data grounding, zero retention, and other measures. These safeguards protect data and assist to assure ethical usage, increasing the possibilities of AI success.

Does our business need to be restructured around AI?

The Harvard Business Review published research indicating that organizations must align their culture, structure, and working methods to support and expand artificial intelligence (AI) programmes, which confront significant cultural and organizational hurdles. Do all of your stakeholders have an equal share of that responsibility?

The potential impact of generative AI is so great that several businesses are forming cross-functional task teams to decide how best to move forward. Experts advise creating an AI governance council to oversee development teams and create standards for explainability, among other things. Specifically, figuring out how and why AI formulates the suggestions that it does.

Are we proficient in these areas?

Since AI is developing at such a rapid rate, most firms’ answers to this issue are undoubtedly negative. According to a recent poll, 67% of worldwide company executives are thinking of utilizing generative AI, yet almost the same proportion of IT executives claim their staff lacks the necessary capabilities to apply it.

Similar to being digital or mobile first in the past, becoming an AI-first firm means closely examining your talent. You must first assess your present situation in light of your desired outcome. Determine the gaps and give developing those AI talents top priority. Naturally, these will differ based on the sector and particular requirements of your business.

To find talent and teach employees how to apply generative AI, you’ll probably need to create a hiring strategy. The latter may be achieved by emphasizing upskilling as a requirement of the job, encouraging employees to acquire new skills, and giving them access to on-demand learning for essential abilities.

Which general artificial intelligence words are necessary to engage in a dialogue?

To comprehend general artificial intelligence (gen AI) and communicate intelligently with technical experts about it, you don’t have to be a data scientist or software engineer. Business executives, however, must to be able to see AI holistically, taking into account both its advantages and disadvantages as well as how it fits into the company’s goals and culture as well as the infrastructure and governance it will need.

If business executives cannot interact with the IT teams, they will not be able to guide AI programmes to success.

We have compiled a glossary of the most important artificial intelligence concepts so that everyone in your organization, regardless of technical expertise, can grasp the potential of generative AI. Understanding the impact of each word on your team and consumers is essential to grasping the power of artificial intelligence.

The use of Gen AI technology is expanding really quickly. Leaders at all levels need to be aware of its potential, use cases, and hazards as technology influences more business choices and changes your interactions with consumers. How are you able to accomplish that?

Reach back to us with a pertinent questions on AI and we can take it from there…