Highlights

• Increased Productivity by 300%

  Social Studio’s unified platform allowed the customer service team to manage multiple social channels effectively, resulting in a 300% increase in overall productivity.

• Faster Response Times

  By streamlining workflows and automating tasks, the company achieved a significant reduction in response time to customer inquiries on social media, leading to higher customer satisfaction.

• Improved Customer Retention

  By actively listening to customer feedback and promptly addressing concerns, the company saw a positive impact on customer retention rates.

Client Profile

Our client is a frontrunner in the ecommerce  industry, renowned for prioritizing exceptional customer service. This medium-sized company with a global presence offers a wide variety of products and takes pride in building personalized customer journeys.

CONCLO Technologies Solution

CONCLO Technologies took charge and provided a comprehensive solution:

• Unified Social Management: Enable Salesforce Social Studio within Salesforce Service Cloud to track and manage all social media platforms in one place.
• Actionable Insights: Gain valuable insights into consumer buying trends through Reports & Dashboards, allowing you to track website and social media traction.
• Automated Workflows: Implement Web-to-Lead, Email-to-Lead, and custom process automations to streamline lead tracking and increase service agent productivity.

Tech-stacks Used

Sales Cloud, Salesforce Platform, Salesforce Social Studio.